Trusted Montgomery Plumber for Drains, Water Heaters & Water Cleanup

Very thorough, courteous and explained everything he was doing and why.

On 12/30/2017, I heard a gurgling sound in the kitchen drain. I had used Roto-Rooter once before and was extremely satisfied. They responded within two hours ..problem fixed. Because of ... the gurgling sound coming from the kitchen drain on this occasion and having had one previous problem with my main sewage line...I asked they do a preventative maintenance for me. The technician was very polite and got the job done quickly. Within five days, 1/3/2018, I noticed overflow in the front yard through the "check line." I called Roto-Rooter again. This time the office staff seemed aloof and uncertain as to my call history. After having repeated the information multiple times as to my address, the original call reason (preventative maintenance), and now a new issue after only five days since being serviced, I was informed I would receive a call prior to the technicians arrival. The office staff demeanor was, in my opinion, "they'll get there when they get there." I work night shifts and sleep during the day therefore I was hoping to get some answer as to a more specific time. In other words...the office staff seemed unprofessional and rude! None the less I was frustrated and I'm sure the office staff could feel that frustration through the telephone. While waiting for that phone call that never came but a soft knock on the door, I realized the new technician was at the door. It dawned on me while speaking to him that the technician five days earlier had let a large pine cone fall in to the "check pipe" AFTER he ran the snake. I think under the circumstances he SHOULD have re-snaked the drain and my problems of a full blockage would never have occurred. Did I hear anything from the office staff such as "Gee, sir, we're sorry there's a new problem but we'll handle this quickly"....no! I get this attitude of "we'll get there when we get there." I have trusted Roto-Rooter for many years but with the office staff uncaring insensitivity and the first technicians failure to re-snake the drain system AFTER the pine cone fell into the drain...I wonder if another service wouldn't be more appropriate. I have always been one to praise professionalism. I seldom make complaints but in this instance...I think there is validity in my perception of a lack of professional demeanor on part of the office staff and the idea by the first technician that the pine cone would wash through. My paychecks are precious to me therefore when spending money...I want my money's worth! Again, I had NO PROBLEM with the professional demeanor of both service technicians they were very polite and understanding. I took the professional opinion of the first technician that the pine cone would most likely wash through. I was wrong! It won't happen again!